Insights
We believe better ways emerge from clarity and depth. Our insights distil lessons from real-world engagements, offering grounded perspectives to help organisations modernise IT, scale AI adoption, and accelerate innovation.
AI & COMMERCIAL ARCHITECTURE
Rewriting IT Outsourcing Contracts for the AI Era
AI ambition is accelerating across enterprises. Yet most organisations are attempting to scale transformation within commercial models designed for a labour-arbitrage era. This paper examines why Time & Materials contracts structurally constrain AI, and outlines a phased path toward productivity-driven partnerships.
STRATEGIC IT APPLICATION ASSESSMENT
The Enterprise Foundation
As organisations pursue AI, modernisation, and new delivery models, the application estate is increasingly shaping what is possible in practice. This paper explores why strategic application assessment has become foundational to aligning ambition with execution across technology, delivery, and sourcing decisions.
GLOBAL CAPABILITY CENTRES (GCCs)
The Innovation Engine
This paper brings together perspectives from the leaders of a new generation of global centres, centres built not merely for delivery but for enterprise-wide innovation. Insights from Lloyds Technology Centre, Amgen, DAZN, FIS Global, and Tide highlight how these hubs are driving global strategy, shaping new capabilities, and accelerating meaningful change.
INNOVATION ECOSYSTEM
Telangana: At the Heart of India's Innovation Story
Telangana demonstrates how innovation can be embedded into institutional behaviour and public policy. Established companies, startups, and global platforms collaborate in a system shaped by mindset, offering a reference point for building scalable, future-ready innovation ecosystems.
UNLOCKING INSURANCE EFFICIENCY
Modernise with Workflow Automation
Insurers can transform underwriting, claims, and policy operations through targeted workflow automation, modernising without core platform replacement. This paper offers a clear, practical approach to reducing manual work, integrating AI, and accelerating operational agility.
AI STRATEGY AND OPERATIONALISATION
AI in Specialty Insurance:
Transforming Operations and Driving Growth
AI is becoming a key driver of efficiency, growth, and innovation in specialty insurance. This paper offers clear, practical approaches to applying AI across underwriting, claims, and customer engagement to accelerate business value.
TRANSFORMING GLOBAL CAPABILITY CENTERS
Realising Innovation and Business Impact
High-performing Global Capability Centres (GCCs) are no longer defined by cost arbitrage, they are driving innovation, agility, and growth. This paper offers actionable strategies to help enterprises re-architect GCCs to deliver sustained business value and competitive advantage.
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HEALTHCARE TRANSFORMATION
Rethinking Human Experience in Healthcare
Healthcare organisations are rethinking experience, moving beyond patient journey mapping to deliver more connected, human-centric care. This paper offers actionable perspectives on designing experiences that better serve patients, families, and care teams.
NEXT-GEN SOURCING CONTRACT TRANSFORMATION
Moving Beyond T&M to Drive Innovation
Organisations can achieve greater efficiency, innovation, and value by shifting from T&M to outcome-driven, service-oriented contracts. This paper offers actionable approaches to embedding AI, automation, and performance-driven incentives into next-generation sourcing partnerships.
INTELLIGENT SERVICE CATALOG BUILDER
Service Catalog: A Practical Guide to Structuring IT for Impact
An intelligent Service Catalog can transform how IT services are consumed and delivered. This paper outlines actionable strategies to structure Service Catalogs that drive efficiency, transparency, and business value.
CLOUD INNOVATION
AI-Ready Hybrid Multi-Cloud Foundation
Hybrid multi-cloud is becoming the enterprise standard, but to drive real business value, IT organisations must go beyond fragmented adoption. This paper offers a practical lens on how to architect hybrid multi-cloud environments for agility, resilience, and AI-readiness.
