Insights
We believe better ways emerge from clarity and depth. Our insights distil lessons from real-world engagements, offering grounded perspectives to help organisations modernise IT, scale AI adoption, and accelerate innovation.
UNLOCKING INSURANCE EFFICIENCY
Modernise with Workflow Automation
Insurers can transform underwriting, claims, and policy operations through targeted workflow automation, modernising without core platform replacement. This paper offers a clear, practical approach to reducing manual work, integrating AI, and accelerating operational agility.
AI STRATEGY AND OPERATIONALISATION
AI in Specialty Insurance:
Transforming Operations and Driving Growth
AI is becoming a key driver of efficiency, growth, and innovation in specialty insurance. This paper offers clear, practical approaches to applying AI across underwriting, claims, and customer engagement to accelerate business value.
GLOBAL CAPABILITY CENTERS
Transforming GCCs: Realising Innovation and Business Impact
High-performing Global Capability Centres (GCCs) are no longer defined by cost arbitrage, they are driving innovation, agility, and growth. This paper offers actionable strategies to help enterprises re-architect GCCs to deliver sustained business value and competitive advantage.
![shutterstock_1961064895[89]_edited_edite](https://static.wixstatic.com/media/105008_00071273212443a9aac1960ba506f389~mv2.jpg/v1/fill/w_460,h_260,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/shutterstock_1961064895%5B89%5D_edited_edite.jpg)
HEALTHCARE TRANSFORMATION
Rethinking Human Experience in Healthcare: Insights into Designing More Meaningful Care
Healthcare organisations are rethinking experience, moving beyond patient journey mapping to deliver more connected, human-centric care. This paper offers actionable perspectives on designing experiences that better serve patients, families, and care teams.
NEXT-GEN SOURCING CONTRACT TRANSFORMATION
Moving Beyond T&M to Drive Innovation
Organisations can achieve greater efficiency, innovation, and value by shifting from T&M to outcome-driven, service-oriented contracts. This paper offers actionable approaches to embedding AI, automation, and performance-driven incentives into next-generation sourcing partnerships.
INTELLIGENT SERVICE CATALOG BUILDER
Service Catalog: A Practical Guide to Structuring IT for Impact
An intelligent Service Catalog can transform how IT services are consumed and delivered. This paper outlines actionable strategies to structure Service Catalogs that drive efficiency, transparency, and business value.
CLOUD INNOVATION
Building an AI-Ready Hybrid Multi-Cloud Foundation
Hybrid multi-cloud is becoming the enterprise standard, but to drive real business value, IT organisations must go beyond fragmented adoption. This paper offers a practical lens on how to architect hybrid multi-cloud environments for agility, resilience, and AI-readiness.
