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Insights

We believe better ways emerge from clarity and depth. Our insights distil lessons from real-world engagements, offering grounded perspectives to help organisations modernise IT, scale AI adoption, and accelerate innovation.

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UNLOCKING INSURANCE EFFICIENCY

Modernise with Workflow Automation

 

Insurers can transform underwriting, claims, and policy operations through targeted workflow automation, modernising without core platform replacement. This paper offers a clear, practical approach to reducing manual work, integrating AI, and accelerating operational agility.

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AI STRATEGY AND OPERATIONALISATION

AI in Specialty Insurance:

Transforming Operations and Driving Growth

 

AI is becoming a key driver of efficiency, growth, and innovation in specialty insurance. This paper offers clear, practical approaches to applying AI across underwriting, claims, and customer engagement to accelerate business value.

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GLOBAL CAPABILITY CENTERS

Transforming GCCs: Realising Innovation and Business Impact

 

High-performing Global Capability Centres (GCCs) are no longer defined by cost arbitrage, they are driving innovation, agility, and growth. This paper offers actionable strategies to help enterprises re-architect GCCs to deliver sustained business value and competitive advantage.

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HEALTHCARE TRANSFORMATION

Rethinking Human Experience in Healthcare: Insights into Designing More Meaningful Care

 

Healthcare organisations are rethinking experience, moving beyond patient journey mapping to deliver more connected, human-centric care. This paper offers actionable perspectives on designing experiences that better serve patients, families, and care teams.

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NEXT-GEN SOURCING CONTRACT TRANSFORMATION

Moving Beyond T&M to Drive Innovation

 

Organisations can achieve greater efficiency, innovation, and value by shifting from T&M to outcome-driven, service-oriented contracts. This paper offers actionable approaches to embedding AI, automation, and performance-driven incentives into next-generation sourcing partnerships.

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INTELLIGENT SERVICE CATALOG BUILDER

Service Catalog: A Practical Guide to Structuring IT for Impact

 

An intelligent Service Catalog can transform how IT services are consumed and delivered. This paper outlines actionable strategies to structure Service Catalogs that drive efficiency, transparency, and business value.

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CLOUD INNOVATION

Building an AI-Ready Hybrid Multi-Cloud Foundation

 

Hybrid multi-cloud is becoming the enterprise standard, but to drive real business value, IT organisations must go beyond fragmented adoption. This paper offers a practical lens on how to architect hybrid multi-cloud environments for agility, resilience, and AI-readiness.

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IT SERVICES INDUSTRY TRANSFORMATION

The sales operating model needs change

 

By altering their sales operating model, IT service providers can significantly enhance customer engagement and position themselves as strategic partners to their customers.

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